Refund policy

Last Updated: July 2026

Thank you for shopping at Nasheeman.online. Customer satisfaction is important to us. Please read our refund and return policy carefully before placing your order.

Live Birds

Due to the nature of live animals, live birds cannot be returned, exchanged, or refunded once they have been delivered.

All birds are carefully inspected and confirmed to be healthy before dispatch. If you receive the wrong bird or there is a verified issue caused during transportation, please contact us within 2 hours of delivery with clear photos or videos. We will review your case and work with you to find a fair solution.

Pet Accessories

Pet accessories may be returned within 7 days of delivery if:

• The item is unused.
• It is in its original packaging.
• It is in the same condition as when you received it.

Returns will not be accepted for items that have been used, damaged by the customer, or are missing original packaging.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery with your order number and supporting photos. We will review your request and, if approved, provide a replacement or refund.

Refunds

Once your refund request is approved, refunds will be issued through the original payment method whenever possible. Processing times may vary depending on the payment method used.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us using the contact information available on Nasheeman.online.