Refund & Return Policy

Last Updated: August 2026

At Nasheeman, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from the product description, please contact us.

1. Eligibility for Returns

A return may be accepted when:

• The product arrives damaged or defective.

• The wrong product is sent.

• The product is significantly different from the description or ordered variant.

• The product is unused and in its original condition, where applicable.

2. Return Period

Return requests should generally be submitted within 7 days of receiving the order.

Please contact us as soon as possible after receiving your order if there is a problem.

3. Products That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened, used, or unsealed.

Pet food and other consumable products may only be eligible for return if they arrive damaged, defective, expired, or incorrectly supplied.

4. Condition of Returned Products

Where a return is approved, the product should be returned in its original condition with its packaging, accessories, and other included items where applicable.

5. Damaged Products

If your order arrives damaged, please contact us promptly and provide clear photographs or videos showing the condition of the product and packaging.

This helps us investigate the issue and process the request efficiently.

6. Wrong Product

If you receive an incorrect product or variant, contact us before using the product. We will review the order and provide the appropriate solution.

7. Refunds

Once an approved return has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be processed using the applicable payment method or another mutually agreed method where necessary.

Refund processing time may vary depending on the payment provider.

8. Exchange

Where available, an eligible product may be exchanged for the correct product or variant.

9. Return Shipping

If the return is due to an incorrect product, defective product, or damage caused before delivery, Nasheeman may cover the applicable return shipping cost.

For other return requests, return shipping may be the customer's responsibility.

10. Contact

To request a return or refund, contact us through the contact information provided on our website and include your order number and relevant photographs or videos.

Nasheeman
Website: nasheeman.online