FAQS

How long does delivery take?
Orders are typically processed within 1–3 business days after confirmation, with delivery taking an additional 3–7 business days depending on your location. Remote areas may take a little longer. Tracking details are shared once your order is dispatched, where available.

What payment methods do you accept?
We accept both Cash on Delivery (COD) and online payment, so you can choose whichever works best for you at checkout.

Do you offer free shipping?
Yes — orders over Rs. 10,000 qualify for free shipping. Below that, shipping charges are calculated at checkout based on your location and order value.

Do you deliver across all of Pakistan?
We deliver to major cities and other serviceable locations nationwide through our courier partners. Availability may vary slightly depending on your specific area.

What payment methods do you accept?
[Fill in once you confirm — e.g. "Cash on Delivery, bank transfer, and JazzCash/Easypaisa" or "Online payment via card, JazzCash, and Easypaisa"]

Can I return or exchange a product?
Yes. If your item arrives damaged, defective, incorrect, or significantly different from its description, you can request a return within 7 days of receiving it. The product should be unused and in its original packaging. For hygiene reasons, opened pet food or consumables can only be returned if they arrive damaged, defective, expired, or incorrect.

How do I request a refund?
Contact us with your order number and clear photos or videos of the issue. Once your return is reviewed and approved, we'll process the refund to your original payment method (or another agreed method if needed). Processing time can vary by payment provider.

Who pays for return shipping?
If the return is due to our error — wrong item, damage, or defect — we cover the return shipping cost. For other return reasons, it's the customer's responsibility.

What if my order doesn't arrive on time?
Reach out to us and we'll check the status with the courier right away.

How can I contact you?
Call or WhatsApp us at +92 3189032381, or email nasheemanonline@gmail.com — happy to help before or after your purchase.